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Terms Of Sale

The Club

Last updated: April 24, 2026

1. General Provisions

These terms of sale (the "Terms") govern the legal relationship arising between Väo Factory OÜ (registry code 12185654, VAT no. EE102750614), located at Voolu tn 6-1, Nõmme district, Tallinn, Harju county, 11613, Estonia, email info@theclub.ee (hereinafter the "Seller" or "The Club") and the customer (the "Customer") in connection with the purchase of Services and products via the website https://theclub.ee (the "Website") and The Club mobile application (the "App").

The Seller primarily provides services, including memberships, packages, and digital access (the "Services"). Physical goods are not normally sold.

These Terms comply with the laws of the Republic of Estonia and the European Union, including the Law of Obligations Act, Consumer Protection Act, Information Society Services Act, the General Data Protection Regulation (EU) 2016/679, and Regulation (EU) No 524/2013.

The Customer must review these Terms before placing an order. To place an order, the Customer must explicitly confirm acceptance of the Terms.

In case of any discrepancy between language versions, the Estonian-language version prevails.

2. Prices and Service Information

All prices are displayed in euros (€) and include VAT.

Service descriptions are provided on the Website and/or in the App alongside each Service.

The Seller may change prices at any time. Price changes do not affect orders already paid for. The rules governing membership price changes are set out in Section 7.4.

3. Placing an Order

To place an order:

  • the Customer selects Services and adds them to the cart;

  • enters the required information (name, contact, billing details);

  • explicitly confirms the Terms and the Privacy Policy (the checkbox is not pre-ticked);

  • completes payment.

After the order, a confirmation email is sent. The contract is deemed concluded upon receipt of payment in the Seller's bank account.

4. Payment

Payments are intermediated by Maksekeskus AS (registry code 12268475, Liivalaia 45, Tallinn 10145, Estonia).

Payment takes place outside the Website in a secure environment — via bank link in the respective bank's secure environment, and for card payments in Maksekeskus AS's secure environment. The Seller has no access to the Customer's bank or card data.

The Seller is the controller of personal data and transfers the personal data necessary for executing payments to the authorized processor Maksekeskus AS.

Available payment methods:

  • Estonian, Latvian, Lithuanian, and Finnish bank payments;

  • Visa and Mastercard card payments;

  • Apple Pay and Google Pay;

  • other payment solutions supported by Maksekeskus AS.

Note: When paying via bank link, always click "Return to merchant" on the bank's page.

5. Provision of Services

No physical delivery applies.

Upon receipt of payment:

  • access to the Services is activated without delay, typically within a few minutes;

  • digital services appear in the Customer's account and App;

  • memberships become effective pursuant to the Membership Agreement.

If the Services cannot be provided, the Customer is notified as soon as possible, and any amount paid is refunded without delay, no later than 14 days from the date of such notice.

6. Right of Withdrawal (14 days)

Consumers have the right to withdraw from the contract concluded via the Website or App within 14 days without giving any reason.

To exercise the right of withdrawal, the Customer must send an unambiguous withdrawal statement to info@theclub.ee before the withdrawal period expires. The statement may be in free form and must include the Customer's name, order number, or other information identifying the order.

6.1 Exceptions

The right of withdrawal does not apply in the following cases:

  • the Service has been fully performed, provided that the Customer has given prior express consent to begin performance and acknowledged that the right of withdrawal is lost upon full performance;

  • the Service is tied to a specific date or time period (events, sessions, reservations);

  • the Customer is a legal entity.

6.2 Early Use of Services

If the Customer wishes the Service to begin before the 14-day withdrawal period has expired, the Customer must give express consent. In the event of withdrawal, the Seller is entitled to charge a proportionate fee for that part of the Service supplied up to the moment the withdrawal notice was received.

6.3 Refunds

Upon receipt of the withdrawal statement, the Seller shall refund all payments received from the Customer under the contract no later than 14 days, using the same means of payment as the Customer used for the original transaction, unless otherwise agreed.

A proportionate fee for Services already provided may be deducted from the refund.

7. Recurring Payments and Memberships

7.1 Payment Mandate

With the Customer's consent, membership fees are charged automatically at the beginning of each billing period via Maksekeskus AS.

7.2 Card Storage

Card data is securely stored by Maksekeskus AS in accordance with the PCI DSS standard. The Seller has no access to card data; only payment tokens are used.

7.3 Automatic Renewal

Memberships renew automatically unless terminated in accordance with Section 7.5.

7.4 Price Changes

The Customer is notified of membership price changes by email at least 30 days in advance. The Customer may terminate the contract before the change takes effect.

7.5 Cancellation (Member Self-Service)

The Customer may cancel their membership at any time directly in The Club App without needing to contact support.

Alternatively, cancellation can also be requested by email at info@theclub.ee with at least 30 days’ notice before the next billing period.

The membership remains active until the end of the current billing period, and fees already paid are non-refundable, except where required by law.

7.6 Failed Payments

If an automatic payment fails:

  • up to 3 retry attempts are made within 7 days;

  • access to the Services may be temporarily suspended;

  • upon continued failure, the membership may be terminated.

The Customer is responsible for maintaining valid and accurate payment details.

7.7 Minimum Commitment Plans

Certain membership plans may include a fixed minimum commitment period (e.g. 3, 6, or 12 months) agreed at the time of purchase.

Where a minimum commitment applies:

  • the Customer may not terminate the membership before the end of the agreed minimum period;

  • after the minimum period ends, the Customer may cancel at any time via The Club App or by email in accordance with Section 7.5;

  • early termination before the end of the commitment period is not permitted, except where required by mandatory consumer law.

8. Processing of Personal Data

Personal data is processed in accordance with applicable law and the Seller's Privacy Policy available on the Website and App.

Data is used for:

  • order fulfillment;

  • payment processing;

  • communication with the Customer;

  • service improvement;

  • marketing, subject to consent.

The Seller is the controller of personal data. Necessary payment data is transferred to Maksekeskus AS.

9. Right to File Complaints

The Seller is liable for non-conformity of the Services with the contract that becomes apparent within two years of provision of the Service. The Customer must notify the Seller no later than two months from discovery.

Complaints should be sent to info@theclub.ee.

The Seller will respond within 15 days in a format reproducible in writing.

Where applicable, the Seller shall repair, re-perform, or refund the relevant portion of the Service.

10. Liability

The Seller is liable in accordance with Estonian law.

The Seller is not responsible for:

  • improper use of the Services;

  • incorrect information provided by the Customer;

  • third-party actions (including payment providers and network operators).

These limitations do not affect statutory consumer rights.

11. Dispute Resolution

Complaints should be sent to info@theclub.ee.

If a dispute cannot be resolved amicably, the Customer may обратиться to:

Consumer Disputes Committee (Estonia)
Endla 10a, 10142 Tallinn
https://komisjon.ee/en/filing-application

EU Online Dispute Resolution Platform
https://ec.europa.eu/consumers/odr

Court disputes are resolved in Harju County Court.

12. Governing Law and Language

These Terms are governed by the laws of the Republic of Estonia.

In case of discrepancies between translations, the Estonian version prevails.

13. Amendments

The Seller may amend these Terms by publishing an updated version on the Website or in the App.

  • One-time purchases are governed by the Terms in force at the time of purchase.

  • For memberships, material changes will be notified at least 30 days in advance. The Customer may cancel before the changes take effect.

14. Contact

Väo Factory OÜ (The Club)
Registry code: 12185654
VAT no: EE102750614
Voolu tn 6-1, Nõmme district, Tallinn, Harju county, 11613, Estonia
Email: info@theclub.ee